Privacy Policy

Effective Date: 30 June 2025

EAU Elite (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable South African laws.

This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, place an order, or interact with us.

1. Information We Collect
We collect personal information only when necessary to provide our services. This may include:

Full name

Contact number

Email address

Physical/delivery address

Billing information

Order history

Communication records

Technical data such as IP address, device type, browser, and site usage via cookies

2. How We Use Your Information
Your information is collected to:

Process and deliver your orders

Communicate order status and support requests

Respond to enquiries and provide customer service

Improve our website, services, and user experience

Send marketing or promotional material (only with your consent)

Comply with legal and regulatory obligations

3. How We Share Your Information
We do not sell, rent, or trade your personal information.

Your data may be shared with third parties strictly for the following reasons:

Courier companies for delivery purposes

Payment gateways (e.g. PayFast, Payflex) to process payments securely

Email platforms for order confirmations and newsletters

Website service providers who help us operate our store securely

All third-party partners are required to comply with data protection regulations and confidentiality.

4. Data Protection and Security
We take data security seriously. Your information is stored on secure servers, protected by SSL encryption, and accessible only to authorised personnel.

We regularly review our security protocols to ensure your data is safe from loss, misuse, unauthorised access, or disclosure.

5. Your Rights Under POPIA
You have the right to:

Access or request the personal data we hold about you

Update or correct your information

Request the deletion of your data (subject to legal or contractual obligations)

Withdraw consent for direct marketing at any time

To exercise your rights, please contact us at sales@eauelite.co.za.

6. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience and gather analytics on site usage. You may disable cookies via your browser settings, but this may affect certain site functionalities.

7. Data Retention
We retain your personal information only for as long as necessary to:

Fulfill the purpose it was collected for (e.g., order processing)

Comply with legal, accounting, or reporting obligations

8. Changes to This Policy
We reserve the right to update or amend this Privacy Policy at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of those changes.

9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

EAU Elite
Email: sales@eauelite.co.za
Based in: Gauteng, South Africa