Delivery & Returns

EAU Elite offers nationwide door-to-door delivery throughout South Africa. Our aim is to ensure a smooth and secure delivery process for every order placed via our online store.

Delivery Details:
Delivery Areas: South Africa (main centres and outlying areas)
Courier Service: Reputable third-party courier partners

• Delivery Times:

  • Main Centres: Estimated 2–3 working days

  • Outlying Areas: Estimated 3–5 working days

• Delivery Fee: Free of charge on all orders

• Delivery Hours: Monday to Friday, 9:00 AM to 5:00 PM (No weekend deliveries)

• Address Requirements: A full physical address must be provided. We do not deliver to P.O. Box addresses.

Important Conditions:
Please ensure someone is available at the provided delivery address during business hours to receive the order.
Should the parcel be undeliverable due to an incorrect or incomplete address, or if no one is available to receive it, the delivery may be rescheduled. In such cases, an additional delivery fee may be charged.
Delivery times may vary depending on stock availability, courier routing, and external factors beyond our control.

Stock Availability:

If a product you ordered is temporarily out of stock or unavailable within the standard delivery timeframe, you will be contacted with the following options:

• Wait for restocking

• Choose an alternative fragrance

• Request a full refund

Returns & Refunds Policy

At EAU Elite, customer satisfaction is important to us. We do accept returns in accordance with the terms outlined below.

Return Conditions:

• Return Period: Returns are accepted within 3 (three) days from the date of delivery.

• Eligibility: Products must be unused, in their original packaging, and in the same condition as received.

• Exclusions:
  Minor imperfections such as:

  • Scratched or dented packaging

  • Older or alternate packaging designs

  • Loose or imperfect caps

  • Discolouration or misprints
    do not qualify for returns, as these are clearly stated as known characteristics of our imported products and do not affect fragrance performance.

Refund Process:

• Once a return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed via the original payment method within 7 business days.

• Return Shipping: Customers are responsible for all return shipping or courier fees. EAU Elite does not cover these costs.

Additional Notices

• All fragrances are subject to availability and may change without prior notice.

• Prices are subject to change and are only secured once full payment is received.

• Orders are only confirmed once payment is received in full.

• A 50% handling fee will be applied to any cancelled special import requests (i.e. products not listed on the website).

• We do not associate with or condone any form of scam or counterfeit activity.

• By placing an order, the customer agrees to all terms outlined in this policy.